Vendor View

Key Benefits

• Vendor View is a HIPAA-compliant, secure web portal that provides automated communications with waiver service providers, without need for phone calls, faxing, or mailing.
• Service providers receive notices of important information posted in Vendor View, like service authorizations, service changes, and assessments
• Other notices are generated for address and phone number changes, participant entry to and return from hospital or other care setting, participant closure, etc.
• Participant and service reports can be run at any time by service providers
• Service providers without internet access will receive automated faxes of notice information
• Waiver staff and service providers can post secure messages using the Vendor View web portal, and avoid insecure email
• A history of all notices that are generated in Vendor View is maintained for future reference by waiver staff and service providers
• Future versions of Vendor View will link participants with service providers and waiver staff, supporting self-determination and person-centered planning in waiver services

Technical Details

Vendor View is linked to the COMPASS waiver management system, and was created to share information already posted in COMPASS with service providers.  Vendor View eliminates inefficient and time consuming communication about participants and services between waiver staff and service providers. Vendor View also provides secure messaging capabilities between all parties.

Vendor View is CIM’s first step towards a system that will allow automated information to be shared between participants, service providers, and waiver support and management staff.

Service providers (and eventually participants) can access Vendor View through any internet connection.  The system is secured by a User ID and password access, and service providers are only able to see information about their active participants.  

Vendor View shares the following types of information with involved parties:  

• Periodic assessments and assessment change reports (detailing only changes from prior assessment)
• Participant care settings by date ranges (home, hospital, nursing facility, etc.)
• Current medications and allergies
• Current caregivers, medical providers and pharmacies
• Service authorization reports, including new and changed services
• Scheduled exceptions reports, detailing changes from the usual service patterns
• Care Plan calendar reports, displayed in calendar format
• Notice reports, listing all Vendor View notices created for a person